Terms & Conditions


Assessment Fee: This fee is a non-refundable service and ranges depending on the device. The fee is deducted from the total cost of the repair if you wish to proceed with the repair.

Settings and Data: All device information may have been lost due to original physical or water damage, or may be lost during repair. Whilst all care is taken, we urge you to backup all data prior to submitting the phone to repair, as we cannot guarantee data will be kept. Daddys Phones will not be held responsible for any lost data.

SIM / Memory Cards: Our staff will endeavor to remove the Sim / Memory cards and cases upon book in, however the removal of Sim, Memory cards and phone accessories are your responsibility. Anything left in the handset is done so at the customers’ own risk. Daddys Phones will not be held responsible for any lost Sim or Memory cards.

Liquid Damaged Repairs: Some liquid damaged phones may require fixing to generate a quote for you, if the quote is declined, Daddys Phones will remove the parts replaced and return the phone back to you. We will not warranty the phone's functionality thereafter. Please note : water damaged handsets must be treated using heat during the quoting process. Depending on severity of corrosion, this may damage the PCB (Main Board) further. Daddys Phones will not accept responsibility should this occur.

Service Warranty: Repairs are backed with a six months warranty on all labour and parts replaced from the date of the original invoice. Warranty only applies directly to the repairs performed on the handset. A Tax Invoice must be produced for a valid warranty claim. Daddys Phones reserves the rights to reject the warranty if a tax invoice is not produced. Warranty period is not elongated with warranty repairs. Physical damage, liquid ingress, mistreatment and or have been tampered with by 3rd party to repaired parts voids our warranty.

Fees/Prices: Fees and prices advertised by Daddys Phones are subject to change any time without prior notice.

Original Manufacturer Warranty: Daddys Phones only performs non-manufacturers warranty repairs. By submitting your phone to repairs, you agree that your phone is not covered by your original manufacturer's warranty if it is any other make.

Quotes: Daddys Phones will guarantee to contact you once, on the method you have provided, to advise you of your quotation. Daddys Phones will endeavor to fix its initial pricing on quotes; however, pricing may vary depending on further inspection of devices.

Payment before Repairs: Once repairs are approved you are responsible for the timely payment of all fees and for providing Daddys Phones with a payment method before the device commences repairs.

Part Orders: Repairs once given cannot be cancelled due to change of mind. Sometimes, we experience delays in receiving parts from our suppliers and we will do our best to find appropriate solutions in these situations.

Locks / Code Removal: Should you require the removal of any locks or passwords, please note it is the customers’ responsibility to ensure the handset is not IMEI locked. If the handset is found to be IMEI locked after removal of locks or passwords is performed, the customer is still liable for payment.

Collections: I agree that if I do not contact Daddys Phones with a decision on repairs within 30 days, my handset will be recycled. I agree that if I do not collect my handset within 30 days of being informed it is ready for collection, my handset will be recycled. I will have no claim against Daddys Phones for said equipment once disposed. This is in accordance with the Uncollected Goods Act 1995.

Ownership: I agree that I am the owner or have permission to act on behalf of the owner of the device submitted to Daddys Phones and agree to the terms and conditions.